Billing
Refund

Refund for resource deletion

When a resource is deleted, if the resource has not expired yet, the system will automatically refund the amount of the unconsumed portion. Resources paid for on a daily, monthly, or yearly basis have already enjoyed periodic discounts at the time of purchase. If the usage period is less than one cycle, the discount will be deducted during the refund process.

Refund amount = Max(0,Actual payment for the order - Consumed amount)

Actual payment for the order: The amount paid by a user using cash or bonus funds after enjoying the discount, excluding the portion paid with coupons.

  • For resources purchased on a daily basis
    When the usage duration is less than the purchased cycle: Consumed amount = Actual payment for the order × (Used duration ÷ Total duration of the purchased cycle) × 1.25
    When the usage duration is equal to the purchased cycle: Consumed amount = Actual payment for the order
  • For resources purchased on a monthly basis
    When the usage duration is less than the purchased cycle: Consumed amount = Actual payment for the order × (Used duration ÷ Total duration of the purchased cycle) × 1.25
    When the usage duration is equal to the purchased cycle: Consumed amount = Actual payment for the order
  • If the consumed amount is greater than or equal to the actual payment for the order, the refund amount is zero, and the outstanding amount will not be collected.
  • In the refund amount, the portion of the coupon used at the time of purchase is not eligible for a refund, and the non-coupon portion (cash/bonus funds) used at the time of purchase will be refunded according to the payment proportion.
  • The minimum billing unit for refunds is one hour, and any duration less than one hour will be calculated as one hour.
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